Professional Urine Treatment & Pet Stain Removal in Brisbane & Gold Coast

Urine spot treatment starts from $35 to $55 per affected area. Full-room urine treatment starts from $220. Upholstery and mattress urine treatment is quoted on the specific piece. Final pricing depends on the extent of contamination, number of areas treated, and service level selected. View our full 2026 pricing page.

Our process has four steps: (1) UV inspection to map all contamination including hidden dried stains, (2) deep extraction and enzyme treatment to break down uric acid crystals and bacteria, (3) neutralisation and pH balancing to eliminate remaining residues, and (4) drying and deodorising for a fresh finish. This is the only approach that permanently eliminates both the stain and the odour.

Because urine leaves uric acid crystals and salt deposits deep in the carpet backing and underlay — and these are hydrophilic, meaning they attract and absorb moisture from the air. Every time humidity rises, the salts reactivate and release ammonia gas. Standard carpet cleaning adds moisture, which temporarily increases the odour by reactivating these salts. Only enzyme treatment that breaks down the crystals themselves will permanently eliminate the smell.

Immediately. Fresh urine at pH 5 to 6 is significantly easier to treat than dried urine at pH 10 to 12. The longer urine dries, the deeper the crystals embed, the more colour damage accumulates, and the harder complete removal becomes. Same-day emergency treatment delivers dramatically better results than treatment attempted days or weeks later. Call 1300 7000 75 as soon as possible.

Our full-service treatment uses bio-enzymatic solution that penetrates through the carpet pile, backing, and into the underlay — targeting uric acid crystals at every depth. It carries a 100% odour elimination guarantee. Our above-surface treatment is a more affordable option that treats contamination at and above the carpet surface — guaranteed to significantly improve the odour. It does not treat crystals below the carpet backing. We recommend the full-service option for all but the freshest and most minor accidents.

Yes. Urine’s alkaline pH reacts with carpet dyes through oxidisation — causing colour change that becomes permanent if not treated promptly. The uric acid crystals are also physically abrasive and chemically corrosive to carpet fibres, accelerating structural breakdown. In severe cases where urine has saturated the underlay and subfloor, carpet and underlay replacement may be the only option. We will assess the extent of damage honestly before beginning any treatment.

DIY methods may help blot fresh urine immediately after an accident, but they cannot remove the underlying uric acid crystals, bacteria, and salt deposits that cause persistent odour. Many DIY products — particularly those containing hydrogen peroxide, vinegar, or steam — can actually set stains permanently or cause colour damage. Call our team for professional treatment rather than risking permanent fibre damage with unsuitable products.

Signs of deep penetration include persistent odour that returns after surface cleaning, dampness felt through the carpet when pressed firmly, visible staining through the carpet backing, or warping or staining of timber subfloor. In these cases, the underlay almost certainly needs replacement as it cannot be effectively treated once saturated. We will assess this during the initial inspection and advise you honestly on what is required.

Yes. Urine treatment is available for carpets, rugs, mattresses, and fabric upholstery. Each surface requires different enzyme solutions and handling. Mattress urine treatment starts from $220. Please specify all affected surfaces when booking so we can bring the correct equipment and solutions for each.

Yes. Same-day emergency urine treatment is available across Brisbane and the Gold Coast subject to technician availability. Call us on 1300 7000 75 as early as possible — the sooner treatment begins, the better the result.

If you choose our full-service bio-enzymatic treatment, the underlying uric acid crystals and salts are completely eliminated — and the odour will not return, even in humid conditions. The above-surface treatment improves odour significantly but may have some recurrence in high humidity if crystals remain in the backing. We will recommend the appropriate service level for your situation after inspection.

Natural fibre and wool rugs are the most vulnerable — they absorb urine rapidly and the alkaline pH can permanently alter natural dyes. High-pile and shag carpets trap more urine volume deeper in the pile, making them harder to treat. Light-coloured carpets show colour damage most visibly. Synthetic loop-pile carpets are generally the most resistant but still require proper treatment for odour elimination.

Yes. We provide professional urine treatment across Brisbane CBD, Brisbane Northside, Brisbane Southside, Logan, Ipswich, the full Gold Coast, and surrounding South East Queensland suburbs including Redlands and Moreton Bay. Call 1300 7000 75 to confirm same-day availability for your suburb.