Access
Check parking, stairs, lifts and building service hours. Confirm the person providing entry and tell us about key collection before the appointment.
Before your appointment
Booking Information for Carpet Cleaning
Read our booking information before arranging carpet cleaning in Brisbane, the Gold Coast or a surrounding service area. Plan access, furniture, payment and handover timing, and clarify the terms that apply to your appointment.
Table of Contents
Booking information: your appointment checklist
Give us the suburb, postcode, room list, condition and preferred date. Explain any pet-affected areas, delicate fibres or previous cleaning concerns. For unusually large rooms or open-plan areas, include approximate dimensions. Our booking information helps you organise the visit, while your confirmed quote sets out the specific work agreed for your property.
Preparation
Remove loose items and breakables. Discuss furniture and whether pre-vacuuming is included. Keep children and pets away from the cleaning area.
Timing
Plan the clean after removalists for an empty rental. Leave flexibility for drying and ask about the expected work duration for your actual rooms.
Booking information and commonly asked questions
How early should I request a booking?
Our published booking guidance recommends about a week of notice where possible. We can discuss later requests, but the preferred day and time depend on availability. Tell us about a key-return deadline or building reservation before choosing an appointment.
Do I need to stay at the property?
You can discuss an unattended appointment if access and payment arrangements are agreed in advance. Confirm who will provide entry and how the property will be secured afterwards. Avoid placing sensitive key or security instructions in a public message.
Can you collect keys from my agent?
Our published booking information lists $10 for key pickup and $10 for return when the agency is within 5 km of the property. Longer distances need separate arrangement and may cost more. Confirm the current charge, agency hours and authorised collection details when booking.
Which payment methods are listed?
Our published booking information lists credit card, cash and direct debit. Confirm the payment method and timing with the team for your appointment, particularly if you will not be present or another person is arranging the service.
What cancellation fee is listed in your booking terms?
The published booking information says sufficient notice is generally the day before. It lists a $40 cancellation fee when the technician is already on the way or when a booking is cancelled on arrival. Contact the team as early as possible and confirm the terms applying to your appointment.
Can the price change after the estimate?
An estimate relies on the details supplied. Additional areas, heavy soiling, stains, specialist treatment, access or furniture requirements can change the scope. The technician should explain proposed additional work and its cost before you approve it; ask questions before cleaning begins.
Do you move furniture?
Clear small belongings and breakables first. Discuss any furniture that needs moving before booking. Heavy, fragile or fixed items may need to stay in place; extra furniture-moving work must be prearranged and may be charged separately. For a vacant rental, book after furniture removal.
Are parking costs included?
Our published booking information says parking costs may be passed on when suitable onsite parking is unavailable. Tell the team about paid parking, loading bays and building rules in advance and confirm any expected charge with the quote.
How do I raise a concern after a clean?
The published booking information asks customers to report cleaning-quality concerns within a week so they can be assessed under the applicable service terms. Contact the team with the booking name, address, date and photos. Ask for the current written guarantee and terms if you need clarification.
Will I receive paperwork for a rental handover?
Ask the team to confirm the service receipt needed for your agent. Tell us the tenancy handover date and cleaning scope when booking. A receipt documents the work carried out; it does not guarantee a bond decision or removal of all existing marks.
Check the scope and current terms before confirming
The fee and timing details above reflect the existing published booking information. Confirm any arrangement specific to your address with our team, especially agent key collection, paid parking, furniture moving or an unattended visit. If your appointment confirmation contains more specific terms, ask the team to explain them before the work begins.
Our standard carpet-cleaning rate starts at $45 per room with a $135 minimum call-out for up to three bedrooms. Larger spaces, condition and additional treatment can affect the total. Review the Brisbane prices or Gold Coast prices alongside this booking information rather than assuming every service is included in the room rate.
For cleaning methods, stains, pets and drying, read the main carpet cleaning FAQ. Ready to select rooms? Use the booking tool. If your property needs a discussion first, request an online quote or contact the team. Keep a copy of your agreed scope and appointment details for reference.
For independent general care guidance, see the Carpet Institute of Australia maintenance guide and your carpet manufacturer’s instructions.
